[[!meta title="Who Fixes What"]] Ops === Email: ops-help@mit.edu Zephyr: -c message -i consult Pager: 4-2778. See https://sowiki.mit.edu/wiki/index.php/Category:Pager for more info Athena services: - AFS: athena.mit.edu cell - cview - dialups (athena.dialup.mit.edu) and dialup name service - discuss (on menelaus) - gmotd - Hesiod - LDAP (ldap-too.mit.edu) - lert - License servers (phyrgian and hypodorian). Note that some courseware and their license servers are maintained by departments; see below. - Moira, including webmoira and web-based account registration via web.mit.edu/register - Print servers (CUPS and LPRng) - Zephyr - zlog and zlogs lockers Other services: - athena-dist (aka aeneas, aka gnu.mit.edu) - stellar (ops maintains the hardware and OS, but not the content; mail to stellar-ops@mit.edu, if in doubt, or page ops in emergencies.) - Version control servers: cvs.mit.edu aka svn.mit.edu aka drugstore; anoncvs.mit.edu aka anonsvn.mit.edu aka rite-aid; oki-cvs.mit.edu - PGP keyserver (on pgp.mit.edu) Network ======= Email: network@mit.edu Zephyr: You can try -c message -i network, but they are not often there Pager: 3-8400 - 3down.mit.edu - AFS: net.mit.edu cell - Certificate server: ca.mit.edu - DHCP - Exchange e-mail - Jabber (jabber.mit.edu) - Kerberos: ATHENA.MIT.EDU realm - Mailhubs - MIT Google - MITnet itself - Name servers - nic.mit.edu (DHCP registration) - NTP (on bitsy, kerberos, and MITnet routers) - PO servers (Cyrus/traditional e-mail) - Spam Quarantine - Tether - Web servers: web.mit.edu and www.mit.edu - websurvey.mit.edu - WIN.MIT.EDU domain core services Hardware Hotline ================ Email: hotline@mit.edu - All _physical_ Athena cluster-related problems, with the exception of printers CopyTech ======== Email: icp-help@mit.edu - Athena cluster printers SIPB ==== Email: sipb@mit.edu Zephyr: -c sipb Phone: 3-7788 (office phone, not a pager, may not be staffed) - AFS: sipb.mit.edu -- sipb-afsreq@mit.edu - discuss (on charon, bloom-picayune, bloom-beacon, and senator-bedfellow) - ftp (on sipb.mit.edu) - news.mit.edu - news@mit.edu - rtfm - rtfm-maintainers@mit.edu - sipbzlog locker - web services on stuff.mit.edu - webster OTHER/UNSUPPORTED ================= - afs (zone cell) - unsupported by ops. zone-cell@mit.edu or -c zone-cell - afs2nfs translator - unsupported by ops - alum - help@alum.mit.edu or 617-253-8245 - ansoft/maxwell license server - supported by EECS. fletch1@eecs.mit.edu - solidworks license server - me-computing@mit.edu/ Michael Maier - eres - supported by libraries - ereserves-help@mit.edu or call Rotch Circulation Desk: x8-5592 - help.mit.edu -- tooltime@mit.edu - hspice license sever - supported by EECS. bug-lovecraft@fenchurch.mit.edu - ILG networks -- ilg-net-help@mit.edu or 258-9444 (and follow the phone tree) - library.mit.edu - supported by libraries - bug-library@mit.edu - modem pool - maintained by telecom - thesis locker, thesis templates - thesis@mit.edu - WebSIS (student.mit.edu web server and database) - websis@mit.edu