who-fixes-what: fight with markdown

[wiki.git] / doc / who-fixes-what.mdwn

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-OPS (ops@mit.edu, or -i consult, or read /mit/ops/doc/Pager.Info)
---------------------------------
-afs (athena, dev, ops cells)
-athena-dist (aka aeneas, aka gnu.mit.edu)
-backups (afs, ufs, etc)
-bootp
-cview
-cvs.mit.edu, anonvs.mit.edu, oki-cvs.mit.edu
-dialups
-dialup name service
-discuss (on menelaus)
-gmotd
-hesiod
-install servers
-lert
-license servers (on mixolydian, lydian, hypodorian, and hypophyrgian)
-  (see /mit/liserver/servers for a complete list of I/S-maintained
-   software licenses. Some courseware, such as hspice, is
-   maintained by departments: see Other/Unsupported below)
-matisse (olc server)
-moira (including web based account registration via register.mit.edu)
-ntp (on afs servers, tick, etc)
-olta
-pgp keyserver (on pgp.mit.edu)
-print servers (for cluster and some other printers)
-  (arbor-eater, fiber, hobbes, io, mulch, paper-pusher, tree-killer)
-stellar (ops maintains the hardware and OS, but not the content; mail
+[[!meta title="Who Fixes What"]]
+
+Ops
+===
+
+Email: ops-help@mit.edu  
+Zephyr: -c message -i consult  
+Pager: 4-2778. See https://sowiki.mit.edu/wiki/index.php/Category:Pager for more info
+
+Athena services:  
+- AFS: athena.mit.edu cell
+- cview
+- dialups (athena.dialup.mit.edu) and dialup name service
+- discuss (on menelaus)
+- gmotd
+- Hesiod
+- LDAP (ldap-too.mit.edu)
+- lert
+- License servers (phyrgian and hypodorian). Note that some courseware
+  and their license servers are maintained by departments; see below.
+- Moira, including webmoira and web-based account registration via
+  web.mit.edu/register
+- Print servers (CUPS and LPRng)
+- Zephyr
+- zlog and zlogs lockers
+
+Other services:  
+- athena-dist (aka aeneas, aka gnu.mit.edu)
+- stellar (ops maintains the hardware and OS, but not the content; mail

   to stellar-ops@mit.edu, if in doubt, or page ops in emergencies.)
   to stellar-ops@mit.edu, if in doubt, or page ops in emergencies.)

-version server
-xcluster (in m12 fishbowl, SSC mini-fishbowl, and e51-075)
-zephyr
-zlog and zlogs lockers
-this file
-
-
-NETWORK (network@mit.edu or x3-8400)
-  (-i network may or may not also be useful)
-----------------------------------------
-3down.mit.edu
-afs (net cell)
-CPTs (dialup pasta pads)
-DHCP
-forums.mit.edu
-help.mit.edu -- host and web server only  (see other)
-Jabber
-kerberos
-mailhubs
-mbone
-name servers
-net-dist
-network stuff
-nic (web certificate server)
-noc
-ntp (on bitsy, kerberos, and MITnet routers)
-paging
-po servers
-tether
-web (on web.mit.edu and www.mit.edu)
-web search engine on search.mit.edu
-websurvey.mit.edu
-WIN.MIT.EDU domain core services
-
-
-CLUSTER (hotline@mit.edu)
--------------------------
-all hardware / cluster-related problems (printers, workstations, etc)
-
-
-SIPB (sipb@mit.edu, or -c sipb)
--------------------------------
-afs (sipb cell) - sipb-afsreq@mit.edu
-discuss (on charon, bloom-picayune, bloom-beacon, and senator-bedfellow)
-ftp (on sipb.mit.edu)
-news - news@mit.edu
-rtfm - rtfm-maintainers@mit.edu
-sipbzlog locker
-web services on stuff.mit.edu
-webster
-xcluster (in SIPB office)
+- Version control servers: cvs.mit.edu aka svn.mit.edu aka drugstore;
+  anoncvs.mit.edu aka anonsvn.mit.edu aka rite-aid; oki-cvs.mit.edu
+- PGP keyserver (on pgp.mit.edu)
+
+
+Network
+=======
+
+Email: network@mit.edu  
+Zephyr: You can try -c message -i network, but they are not often there  
+Pager: 3-8400
+
+- 3down.mit.edu
+- AFS: net.mit.edu cell
+- Certificate server: ca.mit.edu
+- DHCP
+- Exchange e-mail
+- Jabber (jabber.mit.edu)
+- Kerberos: ATHENA.MIT.EDU realm
+- Mailhubs
+- MIT Google
+- MITnet itself
+- Name servers
+- nic.mit.edu (DHCP registration)
+- NTP (on bitsy, kerberos, and MITnet routers)
+- PO servers (Cyrus/traditional e-mail)
+- Spam Quarantine
+- Tether
+- Web servers: web.mit.edu and www.mit.edu
+- websurvey.mit.edu
+- WIN.MIT.EDU domain core services
+
+
+Hardware Hotline
+================
+
+Email: hotline@mit.edu
+
+- All _physical_ Athena cluster-related problems, with the exception of
+  printers
+
+CopyTech
+========
+
+Email: icp-help@mit.edu
+
+- Athena cluster printers
+
+SIPB
+====
+
+Email: sipb@mit.edu  
+Zephyr: -c sipb
+Phone: 3-7788 (office phone, not a pager, may not be staffed)  
+
+- AFS: sipb.mit.edu -- sipb-afsreq@mit.edu
+- discuss (on charon, bloom-picayune, bloom-beacon, and senator-bedfellow)
+- ftp (on sipb.mit.edu)
+- news.mit.edu - news@mit.edu
+- rtfm - rtfm-maintainers@mit.edu
+- sipbzlog locker
+- web services on stuff.mit.edu
+- webster

 
 
 OTHER/UNSUPPORTED
 
 
 OTHER/UNSUPPORTED

------------------
-afs (zone cell) - unsupported by ops. zone-cell@mit.edu or -c zone-cell
-afs2nfs translator - unsupported by ops
-alum - help@alum.mit.edu or 617-253-8245
-ansoft/maxwell license server - supported by EECS. fletch1@eecs.mit.edu
-solidworks license server - me-computing@mit.edu/ Michael Maier
-electric-monk
-eres - supported by libraries - ereserves-help@mit.edu or call
+=================
+- afs (zone cell) - unsupported by ops. zone-cell@mit.edu or -c zone-cell
+- afs2nfs translator - unsupported by ops
+- alum - help@alum.mit.edu or 617-253-8245
+- ansoft/maxwell license server - supported by EECS. fletch1@eecs.mit.edu
+- solidworks license server - me-computing@mit.edu/ Michael Maier
+- eres - supported by libraries - ereserves-help@mit.edu or call

   Rotch Circulation Desk: x8-5592
   Rotch Circulation Desk: x8-5592

-help.mit.edu -- RT supported by tooltime@mit.edu (for host and apache
-       problems see network)
-hspice license sever - supported by EECS.  bug-lovecraft@fenchurch.mit.edu
-ILG networks -- ilg-net-help@mit.edu or 258-9444 (and follow the phone tree)
-library.mit.edu - supported by libraries - bug-library@mit.edu
-modem pool - maintained by telecom
-techinfo
-thesis locker, thesis templates - thesis@mit.edu
-WebSIS (student.mit.edu web server and database) - websis@mit.edu
-
-Last modified at $Date: 2011/05/27 21:40:56 $
+- help.mit.edu -- tooltime@mit.edu
+- hspice license sever - supported by EECS.  bug-lovecraft@fenchurch.mit.edu
+- ILG networks -- ilg-net-help@mit.edu or 258-9444 (and follow the phone tree)
+- library.mit.edu - supported by libraries - bug-library@mit.edu
+- modem pool - maintained by telecom
+- thesis locker, thesis templates - thesis@mit.edu
+- WebSIS (student.mit.edu web server and database) - websis@mit.edu