[[!meta title="Who Fixes What"]]
-OPS (ops@mit.edu, or -i consult, or read /mit/ops/doc/Pager.Info)
-================================
-- afs (athena, dev, ops cells)
-- athena-dist (aka aeneas, aka gnu.mit.edu)
-- backups (afs, ufs, etc)
-- bootp
+Ops
+===
+
+Email: ops-help@mit.edu
+Zephyr: -c message -i consult
+Pager: 4-2778. See https://sowiki.mit.edu/wiki/index.php/Category:Pager for more info
+
+Athena services:
+
+- AFS: athena.mit.edu cell
- cview
-- cvs.mit.edu, anonvs.mit.edu, oki-cvs.mit.edu
-- dialups
-- dialup name service
+- dialups (athena.dialup.mit.edu) and dialup name service
- discuss (on menelaus)
- gmotd
-- hesiod
-- install servers
+- Hesiod
+- LDAP (ldap-too.mit.edu)
- lert
-- license servers (on mixolydian, lydian, hypodorian, and hypophyrgian)
- (see /mit/liserver/servers for a complete list of I/S-maintained
- software licenses. Some courseware, such as hspice, is
- maintained by departments: see Other/Unsupported below)
-- matisse (olc server)
-- moira (including web based account registration via register.mit.edu)
-- ntp (on afs servers, tick, etc)
-- olta
-- pgp keyserver (on pgp.mit.edu)
-- print servers (for cluster and some other printers)
- (arbor-eater, fiber, hobbes, io, mulch, paper-pusher, tree-killer)
+- License servers (phyrgian and hypodorian). Note that some courseware
+ and their license servers are maintained by departments; see below.
+- Moira, including webmoira and web-based account registration via
+ web.mit.edu/register
+- Print servers (CUPS and LPRng)
+- Zephyr
+- zlog and zlogs lockers
+
+Other services:
+- athena-dist (aka aeneas, aka gnu.mit.edu)
- stellar (ops maintains the hardware and OS, but not the content; mail
to stellar-ops@mit.edu, if in doubt, or page ops in emergencies.)
-- version server
-- xcluster (in m12 fishbowl, SSC mini-fishbowl, and e51-075)
-- zephyr
-- zlog and zlogs lockers
-- this file
+- Version control servers: cvs.mit.edu aka svn.mit.edu aka drugstore;
+ anoncvs.mit.edu aka anonsvn.mit.edu aka rite-aid; oki-cvs.mit.edu
+- PGP keyserver (on pgp.mit.edu)
-NETWORK (network@mit.edu or x3-8400)
-========================================
- (-i network may or may not also be useful)
+Network
+=======
+
+Email: network@mit.edu
+Zephyr: You can try -c message -i network, but they are not often there
+Pager: 3-8400
- 3down.mit.edu
-- afs (net cell)
-- CPTs (dialup pasta pads)
+- AFS: net.mit.edu cell
+- Certificate server: ca.mit.edu
- DHCP
-- forums.mit.edu
-- help.mit.edu -- host and web server only (see other)
-- Jabber
-- kerberos
-- mailhubs
-- mbone
-- name servers
-- net-dist
-- network stuff
-- nic (web certificate server)
-- noc
-- ntp (on bitsy, kerberos, and MITnet routers)
-- paging
-- po servers
-- tether
-- web (on web.mit.edu and www.mit.edu)
-- web search engine on search.mit.edu
+- Exchange e-mail
+- Jabber (jabber.mit.edu)
+- Kerberos: ATHENA.MIT.EDU realm
+- Mailhubs
+- MIT Google
+- MITnet itself
+- Name servers
+- nic.mit.edu (DHCP registration)
+- NTP (on bitsy, kerberos, and MITnet routers)
+- PO servers (Cyrus/traditional e-mail)
+- Spam Quarantine
+- Tether
+- VoIP
+- Web servers: web.mit.edu and www.mit.edu
- websurvey.mit.edu
- WIN.MIT.EDU domain core services
-CLUSTER (hotline@mit.edu)
-=========================
-- all hardware / cluster-related problems (printers, workstations, etc)
+Hardware Hotline
+================
+
+Email: hotline@mit.edu
+
+- All _physical_ Athena cluster-related problems, with the exception of
+ printers
+
+CopyTech
+========
+
+Email: icp-help@mit.edu
+
+- Athena cluster printers
+
+SIPB
+====
+Email: sipb@mit.edu
+Zephyr: -c sipb
+Phone: 3-7788 (office phone, not a pager, may not be staffed)
-SIPB (sipb@mit.edu, or -c sipb)
-===============================
-- afs (sipb cell) - sipb-afsreq@mit.edu
+- AFS: sipb.mit.edu -- sipb-afsreq@mit.edu
- discuss (on charon, bloom-picayune, bloom-beacon, and senator-bedfellow)
- ftp (on sipb.mit.edu)
-- news - news@mit.edu
+- news.mit.edu - news@mit.edu
- rtfm - rtfm-maintainers@mit.edu
- sipbzlog locker
- web services on stuff.mit.edu
- webster
-- xcluster (in SIPB office)
OTHER/UNSUPPORTED
- alum - help@alum.mit.edu or 617-253-8245
- ansoft/maxwell license server - supported by EECS. fletch1@eecs.mit.edu
- solidworks license server - me-computing@mit.edu/ Michael Maier
-- electric-monk
- eres - supported by libraries - ereserves-help@mit.edu or call
Rotch Circulation Desk: x8-5592
-- help.mit.edu -- RT supported by tooltime@mit.edu (for host and apache
- problems see network)
+- help.mit.edu -- tooltime@mit.edu
- hspice license sever - supported by EECS. bug-lovecraft@fenchurch.mit.edu
- ILG networks -- ilg-net-help@mit.edu or 258-9444 (and follow the phone tree)
- library.mit.edu - supported by libraries - bug-library@mit.edu
- modem pool - maintained by telecom
-- techinfo
- thesis locker, thesis templates - thesis@mit.edu
- WebSIS (student.mit.edu web server and database) - websis@mit.edu
sipb-www / wiki.git / blobdiff