Informational page about the pobox outage.

diff --git a/announce/2009-07-03-mail.mdwn b/announce/2009-07-03-mail.mdwn
new file mode 100644 (file)
index 0000000..41b649d
--- /dev/null
+++ b/announce/2009-07-03-mail.mdwn
@@ -0,0 +1,62 @@
+For real-time updates on the ongoing outage, see MIT's [3down](http://3down.mit.edu/3down/#e) page. Below is the email sent around 4pm on July 23rd about the outage.
+
+    From: Christine Fitzgerald <cavanna@MIT.EDU>
+    To: "is&t@mit.edu" <is&t@mit.edu>,
+            "itpartners@mit.edu" <itpartners@mit.edu>,
+            "it-lead@mit.edu" <it-lead@mit.edu>,
+            "infogroup@mit.edu" <infogroup@mit.edu>
+    Subject: EMAIL OUTAGE:  Issue with Incoming Email
+    Date: Thu, 23 Jul 2009 15:53:50 -0400
+    CC: "tmstone@mit.edu" <tmstone@mit.edu>,
+            "sharonp@mit.edu" <sharonp@mit.edu>
+    
+    At approximately 6:00 am today, we experienced issues with the
+    delivery of incoming mail on five of our IMAP post office servers
+    (po9, po10, po11, po12, and po14).  This affects users whose email is
+    running on the traditional IMAP email servers and does not impact
+    those who are running email using Microsoft Exchange.
+    
+    The root cause of the problem was identified as damaged controller
+    cards on the SAN (which is our email storage system).  These cards
+    were replaced this morning and we have been able to restore three
+    (po9, po12, po14) of the five post office servers.
+    
+    The Network team continues to trouble shoot the remaining problems
+    with the post office servers (po10 and po11) and is working closely
+    with our vendor, SUN and their engineering experts for issues related
+    to the SAN storage device.  Simultaneously, we are working to help
+    users effected by the outage get their incoming mail by bring up a
+    separate storage device. All inbound mail is being queued and will be
+    delivered once the servers are restored.
+    
+    We realize that this outage has affected a number of users on campus
+    and we have been working throughout the day to restore this service
+    for you. Restoration is a complex process and is being closely
+    monitored every step of the way. Updates have been posted to the
+    3-DOWN website on a regular basis throughout the day and a message has
+    been posted to the Service Desk call center line to notify users of
+    the situation.
+    
+    We understand how important email is to all of you and we apologize
+    for the inconvenience this has caused.
+    
+    Please direct any questions you may have to the Service Help Desk at
+    computing-help@mit.edu or 617.253.1101.
+    
+    Best,
+    Christine
+    _______________________________________________________________________________
+    NOTE:  IS&T will *NEVER* request passwords or other personal information via email.
+    Messages requesting such information are fraudulent.
+    _______________________________________________________________________________
+    Christine C. Fitzgerald
+    Manager of Strategic Communications
+    
+    Informations Services and Technology (IS&T)
+    Massachusetts Institute of Technology
+    77 Massachusetts Avenue, Room N42-240N
+    Cambridge, MA 02139-4307
+    
+    cavanna@mit.edu
+    617.253.9814
+