From d3a836ab4f131223f156e3c2de2d1dac4a38af69 Mon Sep 17 00:00:00 2001 From: Nelson Elhage Date: Thu, 23 Jul 2009 16:39:48 -0400 Subject: [PATCH] Informational page about the pobox outage. --- announce/2009-07-03-mail.mdwn | 62 +++++++++++++++++++++++++++++++++++ 1 file changed, 62 insertions(+) create mode 100644 announce/2009-07-03-mail.mdwn diff --git a/announce/2009-07-03-mail.mdwn b/announce/2009-07-03-mail.mdwn new file mode 100644 index 0000000..41b649d --- /dev/null +++ b/announce/2009-07-03-mail.mdwn @@ -0,0 +1,62 @@ +For real-time updates on the ongoing outage, see MIT's [3down](http://3down.mit.edu/3down/#e) page. Below is the email sent around 4pm on July 23rd about the outage. + + From: Christine Fitzgerald + To: "is&t@mit.edu" , + "itpartners@mit.edu" , + "it-lead@mit.edu" , + "infogroup@mit.edu" + Subject: EMAIL OUTAGE: Issue with Incoming Email + Date: Thu, 23 Jul 2009 15:53:50 -0400 + CC: "tmstone@mit.edu" , + "sharonp@mit.edu" + + At approximately 6:00 am today, we experienced issues with the + delivery of incoming mail on five of our IMAP post office servers + (po9, po10, po11, po12, and po14). This affects users whose email is + running on the traditional IMAP email servers and does not impact + those who are running email using Microsoft Exchange. + + The root cause of the problem was identified as damaged controller + cards on the SAN (which is our email storage system). These cards + were replaced this morning and we have been able to restore three + (po9, po12, po14) of the five post office servers. + + The Network team continues to trouble shoot the remaining problems + with the post office servers (po10 and po11) and is working closely + with our vendor, SUN and their engineering experts for issues related + to the SAN storage device. Simultaneously, we are working to help + users effected by the outage get their incoming mail by bring up a + separate storage device. All inbound mail is being queued and will be + delivered once the servers are restored. + + We realize that this outage has affected a number of users on campus + and we have been working throughout the day to restore this service + for you. Restoration is a complex process and is being closely + monitored every step of the way. Updates have been posted to the + 3-DOWN website on a regular basis throughout the day and a message has + been posted to the Service Desk call center line to notify users of + the situation. + + We understand how important email is to all of you and we apologize + for the inconvenience this has caused. + + Please direct any questions you may have to the Service Help Desk at + computing-help@mit.edu or 617.253.1101. + + Best, + Christine + _______________________________________________________________________________ + NOTE: IS&T will *NEVER* request passwords or other personal information via email. + Messages requesting such information are fraudulent. + _______________________________________________________________________________ + Christine C. Fitzgerald + Manager of Strategic Communications + + Informations Services and Technology (IS&T) + Massachusetts Institute of Technology + 77 Massachusetts Avenue, Room N42-240N + Cambridge, MA 02139-4307 + + cavanna@mit.edu + 617.253.9814 + -- 2.44.0